SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing : With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mail.
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SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or Welcome to the website of Cuteani.com. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Cuteani.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Cuteani.com reserves the right to change this Site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Use of Site
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Cuteani.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Cuteani.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Cuteani.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Cuteani.com in advance. Cuteani.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cuteani.com believes that customer conduct violates applicable law or is harmful to Cuteani.com ’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under EU or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Cuteani.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Cuteani.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Cuteani.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
Copyright
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of Cuteani.com (collectively, "Content"), belongs exclusively to Cuteani.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Cuteani.com , without Cuteani.com express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on Cuteani.com as well as the use of Cuteani.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this Site, the products offered for sale on it and the transactions conducted through it are provided by Cuteani.com on an "as is" basis. Cuteani.com makes no presentations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on this Site except as provided here to the full extent permissible by applicable law, Cuteani.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration.
This Site may include inaccuracies, mistakes, or typographical errors. Cuteani.com does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, Cuteani.com will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, Cuteani.com total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the number of fees actually paid by you to Cuteani.com during the month immediately preceding the act allegedly giving rise to Cuteani.com' s liability.
Cuteani.com and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the items and has valid and confirmed manufacturing defects. Cuteani.com and/or the seller will not be held liable for any damages resulting from customers improper use, personal negligence, and/or other reasons that do not attribute to item defects.
User Account
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Cuteani.com. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Cuteani.com will not held responsible and will not offer any compensation in such cases.
Cuteani.com will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.
Ordering
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Cuteani.com cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, Cuteani.com may have to limit the number of products available for purchase. Pet reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Order Cancellation
Customers can cancel their order at anytime within 4 hours after the orders are placed prior to shipping; please contact our customer service . However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our warranty and returns and refund policy comes into effect.
Shipping and Delivery
Shipping times displayed on Cuteani.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Cuteani.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Cuteani.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Cuteani.com will contact customers and offer to cancel the order and refund the purchase cost in full.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas , please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Cuteani.com cannot make changes to your shipping address once a package has been shipped, and Cuteani.com is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. Cuteani.com cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Cuteani.com cannot be held liable if a package is returned.
Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
Due to international trade embargo and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include but not limit to: Iran, North Korea, Cuba, Syria and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.
Exchange and Returns
If when you receive your products, and you are not completely satisfied, you can contact customer service to return items within 7 days of receiving items.Under the premise of complying with the return and refund policy, return the goods according to the instructions of the customer service. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
Refund
Cuteani.com only grants refunds to following two circumstance: (a)You do not want the items, and you keep the package unopened and intact, then you can contact customer service to return items within 10 days of receiving items. You also responsible for the shipping fees. We will offer you a refund upon we receive the item.(b)If you have not received the product within 60 to 90 days, please contact our customer service and we will refund the full payment..Under the premise of complying with the return and refund policy, get a refund according to the instructions of the customer service.
Non-returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Cuteani.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Welcome to the website of Cuteani.com. We provide its services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Cuteani.com service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. Cuteani.com reserves the right to change this Site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Use of Site
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, Cuteani.com hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Cuteani.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Cuteani.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Cuteani.com in advance. Cuteani.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cuteani.com believes that customer conduct violates applicable law or is harmful to Cuteani.com’s interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under EU or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.Cuteani.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Cuteani.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Cuteani.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
Copyright
All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of Cuteani.com (collectively, "Content"), belongs exclusively to Cuteani.com or its appropriate content suppliers. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by Cuteani.com, without Cuteani.com express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on Cuteani.com as well as the use of Cuteani.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the Site and for no other purpose.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this Site, the products offered for sale on it and the transactions conducted through it are provided by Cuteani.com on an "as is" basis. Cuteani.com makes no presentations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on this Site except as provided here to the full extent permissible by applicable law, Cuteani.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy, and system integration.
This Site may include inaccuracies, mistakes or typographical errors. Cuteani.com does not warrant that the content will be uniterrupted or error free. To the maximum extent permitted by law, Cuteani.com will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to,indirect incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, Cuteani.com total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to Cuteani.com during the month immediately preceding the act allegedly giving rise to Cuteani.com' s liability.
Cuteani.com and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the items and has valid and confirmed manufacturing defects. Cuteani.com and/or the seller will not be held liable for any damages resulting from customers improper use, personal negligence, and/or other reasons that do not attribute to item defects.
User Account
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Cuteani.com. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Cuteani.com will not held responsible and will not offer any compensation in such cases.
Cuteani.com will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our privacy policy for more information.
Ordering
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Cuteani.com cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, Cuteani.com may have to limit the number of products available for purchase. Pet reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Order Cancellation
Customers can cancel their order at anytime within 4 hours after the orders are placed prior to shipping; please contact our customer service . However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our warranty and returns and refund policy comes into effect.
Shipping and Delivery
Shipping times displayed on Cuteani.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Cuteani.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Cuteani.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Cuteani.com will contact customers and offer to cancel the order and refund the purchase cost in full.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas , please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Cuteani.com cannot make changes to your shipping address once a package has been shipped, and Cuteani.com is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. Cuteani.com cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Cuteani.com cannot be held liable if a package is returned.
Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
Due to international trade embargo and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include but not limit to: Iran, North Korea, Cuba, Syria and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.
Exchange and Returns
If when you receive your products, and you are not completely satisfied, you can contact customer service to return items within 7 days of receiving items.Under the premise of complying with the return and refund policy, return the goods according to the instructions of the customer service. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
Refund
Cuteani.com only grants refunds to following two circumstance: (a)You do not want the items, and you keep the package unopened and intact, then you can contact customer service to return items within 10 days of receiving items. You also responsible for the shipping fees. We will offer you a refund upon we receive the item.(b)If you have not received the product within 60 to 90 days, please contact our customer service and we will refund the full payment..Under the premise of complying with the return and refund policy, get a refund according to the instructions of the customer service.
Non-returnable
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
Product Descriptions
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Cuteani.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.